Bring your charger

If you’re bringing a rechargeable hearing aid in for a checkup or repair, PLEASE remember to fully charge them the night before AND to bring your charger to your appointment There have been several instances where folks came in with hearing aids that were not charged (for whatever reason) and it takes at least 20-30 minutes on a charger before we can do anything.

AND – since most manufacturers change charger configurations for each new model of hearing aid they produce (sometimes 6 or more a year) and they often will not send us a charger for our use (one for each office, in our case!), not being able to charge your hearing aids if needed means a wasted trip for you and frustration for us.

In a similar but different situation, the non-charged status might even be the result of a faulty charger. If this is the case and your hearing aids are under warranty, it can easily be replaced – but unless you bring it in, we have no way of knowing if that’s definitely the problem.

Got questions? Feel free to reach out to us!

If a wire comes out…. STOP!

If you have a hearing aid worn behind your ear with a small wire looping around to a small dome going into your ear – and that wire becomes detached or is loose from your hearing aid, do NOT try to fix this yourself.

We’ve had cases where, rather than a simple repair, a patient will attempt to fix things themself and wind up putting the wire into the vent hole rather than where it should be. Super glue has also been used. <sigh> These result in a return of your aid to the manufacturer for a repair that is not covered by any warranty, regardless of when your aid was purchased.

If a wire becomes loose or detached, call us and we’ll work out the best and fastest way to get it fixed but please, DON’T TRY TO FIX IT YOURSELF!!

Removing the dome from your ear slowly and carefully will almost always prevent any problems but sometimes things don’t always go the way we expect. And those replacement wires are costly (close to $200 each) because they do SO much and have amplifying microphones in them which are often impossible to see with the naked eye. You may think, ’It’s just a piece of plastic tubing’ but it’s FAR more than that.